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Senior Engineer - Cloud & Infra Services

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Date: Nov 23, 2022

Location: Jersey City, NJ, US

Company: LTIMindtree

Required Skills and Competencies:

Primary Skill – End User Computing (EUC) – Desktop Engineering

• Provide support on preliminary actions on End User desktop/Application issues

• Prior experience of handling helpdesk support function

• Should multi-task and able to work under stringent deadlines

• Provide L1 Telephone and Email support for end users leveraging the knowledge base

• Provide L1 Support on Microsoft AD, MS Office 365, MS Office 2016 Suite, Windows OS and MacOS

• L1 Incident and Service Request Management

Hardware, software i.e., install, configure, and manage VDI environment.

Log, update, follow-up, resolve, assign, and escalate tickets in accordance with established procedures

Adhere to defined SLAs

• Mobile Device Management (MDM)

L1 support and maintain environment using Air watch/Intune (IOS and Android OS) for registered devices

• Knowledge on ITSM Tool (Incident Management, Problem Management, Change Management, etc).

• Experience in using collaboration tools for remote support

• Troubleshooting / problem-solving Skills

• Excellent Communication (both Verbal and written)

• High quality Customer service

• Good Team player

• Knowledge on ITIL (Certification would be preferred)

• Knowledge on Cherwell ITSM Tool would be an added advantage

Nearest Major Market: New York City
Nearest Secondary Market: Newark

Job Segment: Cloud, Change Management, Information Technology, Help Desk, Engineer, Technology, Management, Engineering