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Associate Director - Projects

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Date: Jun 24, 2022

Location: Hartford, CT, US

Company: Larsen & Toubro Infotech Ltd

Job Description :

  • 12-14 years of experience in managing large application maintenance and support engagements in Insurance domain
  • Drive the customer engagement end-to-end including budget & margin responsibility, customer expectations, delivery team success, reporting and account growth
  • Enable and guide the team to transform the customer application portfolio
  • Guide the team to define and implement process to continuously improve productivity, incident reduction/elimination, SLA adherence and cost reduction
  • Manage engagement/project risk and ensure proactive identification of mitigation plans
  • Liaise with the team to ensure all delivery goals are met and issues are resolved timely
  • Point of contact for customer escalations and ensue to provide timely resolution by coordinating with the team/practice units.
  • Good communication skills and ability to connect with customer stakeholders
  • Ability to manage competing priorities and operate under pressure
  • Ability to have a flexible schedule based on business need

Nearest Major Market: Hartford

Job Segment: Manager, Management